Support
Answers to common questions about FIRY and Ember. If you need anything else, reach us through the contact page and we will get back to you.
Where should I go for urgent medical help?
FIRY cannot help in an emergency. If you may be experiencing a medical emergency, call your local emergency number.
FIRY keeps your health profile, headache episodes, and Ember conversations together in one record. Before a visit, review your past headaches, how severe they were, and what you tried. You walk in with the details instead of rebuilding them from memory.
Create an account with your email and a password, or continue with Google. On iPhone you can also sign in with Apple. A code sent to your email confirms a new account.
You type your message, and Ember replies in the conversation.
Your current headache status, a trend of the last 30 days, your active medications, your headache-free streak, and buttons to log a headache now or add one from earlier.
Every headache you logged, with a severity chart you can view over one week to three months. Each entry has a Story, in your words, and a Recap. You can add updates, edit them, or delete an episode. Diary Trends shows your headaches this month and your average severity, with insights you can ask Ember about.
Your headache history, medications, allergies, family history, triggers, lifestyle, and other conditions. Setting it up takes about five minutes. You can skip anything and come back later, and you can edit it at any time.
Before showing headache patterns that fit your description, Ember asks you to check a short list of warning signs. If one applies, it directs you to urgent care.
Yes. Choose a light, dark, or system theme, and turn on Low stimulus mode in Settings.
English.
Yes. Log a headache when it starts, update it as things change, or add it after it is over. Skip details you do not know and come back when you remember more.
Yes. You can add to and update your health profile and headache episodes in the app as things change. If you want information corrected or removed, contact us through the contact page. The Privacy Policy explains your rights to access, correct, and delete your information.
Your health information is used to provide and improve FIRY's tools, and it is not sold to third parties. FIRY is HIPAA compliant, and data is encrypted in transit and at rest. You can request deletion of your health data at any time by contacting us. The Privacy Policy has the full details.
Clear your conversation or delete your account in Settings, on iPhone or in your browser. The Privacy Policy explains what happens to your data. Contact us if you need help.
FIRY is a self-management, education, and care-preparation tool. It does not provide a medical diagnosis and is not a substitute for professional medical advice, diagnosis, or treatment. Always seek guidance from a qualified healthcare professional. If you may be experiencing a medical emergency, call your local emergency number.